Getting the right product at the right price is important, but a sustainable and successful long term service relationship is vital to mutual success. So what do we do to ensure Copyworld keeps customers happy?...
Simple call logging - service and consumable requests can be logged by telephone through our local call centre's or by fax, e-mail and even through our webpage.
Local call centre, local dispatch and local technicians means local knowledge and this equals fast response times
Highly trained call centre operators mean many problems are solved immediately over the phone
Priority scheduling throughout the day means faults are dealt with according to severity not a pre-defined list at 8am. If you have a major problem, we will be there fast!
Exceptional skilled Toshiba trained technicians mean incredibly high first time fix rates so you can get back to work
Automatic notification to management should any calls escalate outside of our SLA's
Regularly scheduled preventative maintenance calls ensure smooth running for your machine