Getting the right product at the right price is important, but a sustainable and successful long term service relationship is vital to mutual success. So what do we do to ensure Copyworld keeps customers happy?...
- Simple call logging - service and consumable requests can be logged by telephone through our local call centre's or by fax, e-mail and even through our webpage.
- Local call centre, local dispatch and local technicians means local knowledge and this equals fast response times
- Highly trained call centre operators mean many problems are solved immediately over the phone
- Priority scheduling throughout the day means faults are dealt with according to severity not a pre-defined list at 8am. If you have a major problem, we will be there fast!
- Exceptional skilled Toshiba trained technicians mean incredibly high first time fix rates so you can get back to work
- Automatic notification to management should any calls escalate outside of our SLA's
- Regularly scheduled preventative maintenance calls ensure smooth running for your machine